"At BMC trust is not just a word - it's a way of life" Description And Requirements
CareerArc Code
CA-PF
Hybrid
BMC empowers nearly 80% of the Forbes Integral 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.
Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy
Primary Focus & Responsibilities
Driving the post-sale customer experience with focus on solution adoption, realization of benefits and objectives,
advocacy, identifying, managing and mitigating risk, and identifying growth opportunities.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
Develops and maintains strong relationships with key customer stakeholders, program, and business leaders to understand and align with their strategy, objectives and plans.
Builds Customer Success Plans (CSP) incorporating the customers goals, their definition of success, how BMC's solutions will facilitate this success, and how success will be measured (customer KPIs).
Advocates BMC best practices and drives value propositions that encourage and enable solution adoption.
Works with customer and BMC ecosystem to drive consumption of success credits and Education services.
Identifies, publicizes, and builds plans to mitigate risks to achievement of Customer and BMC objectives.
Works with customers, marketing and sales
📌 Senior Control-M Customer Success Manager (Ciudad de México)
🏢 Bmc Software
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.