Basic Qualifications:
Minimum 5 years’ experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. Minimum total experience in ITSM space of 12-15 years is desired.
Must have worked on Web Services Integration (SOAP, REST)
Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well.
Must have worked on multiple integrations / eBonding with other ITSM / Non ITSM tools using iPaas solutions.
System/Process Automation (Orchestration) experience




Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML
Excellent communication skills
Understanding of ITIL framework.
Duties may include:
Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations
Obtain and analyze business requirements and document technical solutions
Develop, design and rollout new application modules, workflows and catalog requests
Research new functionality and recommend solutions that deliver customer value
Provide escalated support on technical issues to team members who are working service now implementations
Candidates should demonstrate experience in the following areas:
Design and delivery of complex technical solutions based on the ServiceNow platform
Leadership

📌 ServiceNow Developer (México)
🏢 HCLTech
📍 México