Customer Success & Support Mexico City Mexico Remote Junior Permanent Jul 24, 2026
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Core Responsibilities
Investigate and triage incoming bug reports against defined criteria. Open bug tickets in Jira and document investigation findings clearly. Apply consistent quality and documentation standards for escalations. Flag patterns or recurring issues to Sr. Associates for further investigation.
Requirements
Minimum of one (1) year of experience in technical support, QA, or a similar role. Comfort working within ticketing systems like Jira or Zendesk. Strong attention to detail and ability to follow documented investigation criteria consistently.
Additional Information
Experience Level
Junior
Employment Type
permanent
Work Mode
Remote
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