We are.
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,400+, and has 60 offices in 20 countries within key integral markets.
Our challenge
This Business unit delivers payment solutions for a corporate client base.
The team supports the end-to-end payment process from payment engine to gateway system for cross-border and cross-currency payments. The role focuses on maintaining service stability by triaging and resolving incidents, restoring services quickly, and providing clear communications to stakeholders. In partnership with software development and infrastructure teams, the role also supports system enhancements, reliable infrastructure, and automation-led toil reduction.
The Role
Responsibilities:
Respond to user queries on system/service usage and regulatory requirements.
Act as service recovery manager for incidents, coordinating resolver groups to restore service quickly.
Investigate incidents, diagnose issues, and drive actions to resolve system failures and stabilize services.
Escalate critical incidents appropriately and provide regular updates on impact, progress, and recovery plans.
Lead or contribute to post-incident review
📌 Senior Production Support Specialist _Payments (Ciudad de México)
🏢 Synechron
📍 Ciudad de México
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