POSITION OVERVIEW
Responsible for the management of the El Palacio de Hierro business/store and team. The Business Manager drives the performance of the counter through leading the team to deliver an outstanding client experience and achieve all targets in relation to sales, profitability, and operational compliance.
Full time
ACCOUNTABILITIES:
Optimize sales through effective client experience and the consistent delivery of brand sales initiatives and selling techniques following the Maison standards.
Responsible for sales performance and goal reviews with the execution of sales activities to meet and exceed monthly, seasonal, and annual sales goals.
Developing business plans in collaboration with the Account Coordinator and SR Regional Director of Sales.
Planning, organizing, staffing, and executing special events. Schedule and execute in-Store trainings/morning meetings for launches, promotions, company focuses, etc.
Engage and collaborate with the entire store team to determine opportunities for client outreach programs and events.
Ensure visual merchandising standards and guidelines are upheld including VM updates completed as directed by the National VM team. Maintaining impeccable and luxurious brand image by monitoring proper product merchandising, staff presentation and the Counter cleanliness and organization.
Keeping the team well informed and supplied with the proper tools for them to manage their daily business. Including smart sampling, wrapping ceremonies and the art of gifting.
Monitoring business and analyzing results to recognize areas of opportunity, areas of growth, and CRM opportunities to build and impact on overall business and communicating with the Account Coordinator and SR. Regional Sales Director on business trends, opportunities and counter needs.
Maintaining excellent customer relations and delighting the customer by providing outstanding customer service. Ensuring every client is placed into CRM system and monitoring team follow up.
📌 Business/Store Manager (Ciudad de México)
🏢 Lvmh
📍 Ciudad de México
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