MedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, we have helped healthcare teams remain audit-ready and confident in their regulatory compliance through continuous innovation and deep industry expertise.
Our cloud-based platform unifies learning management, credentialing, and compliance into a single intelligent system designed to simplify complex healthcare operations. Powered by automation and AI-driven workflows, MedTrainer enables organizations to onboard faster, streamline processes, and scale efficiently while maintaining the highest standards of compliance and workforce readiness.
Job Description
About the Role
We are looking for a Client Success Manager to join our Client Success team. In this role, you will own relationships with a portfolio of core customers and ensure they achieve strong adoption, measurable value, and long-term success with our platform.
This is a hands-on role for someone who enjoys building relationships, proactively managing risk,
and driving customer retention and growth in a SaaS environment.
What You’ll Do
Own and manage relationships with a portfolio of core customers.
Act as the primary point of contact and trusted partner for your accounts.
Drive customer adoption and ensure clients achieve their desired outcomes.
Proactively identify churn risks and execute mitigation strategies.
Track and act on customer success metrics such as NPS, product usage, ROI, and retention.
Partner with internal teams to resolve customer needs and improve the overall experience.
Build long-term, value-driven relationships with customers.
Qualifications
Required Qualifications
2+ years of experience in Customer Success, Account Management, or a similar client-facing role.
Experience working in a SaaS environment.
Proven ownership of customer retention and adoption (not just support).
Strong communication skills (verbal and wr
📌 Account Manager (Santiago de Querétaro)
🏢 Medtrainer
📍 Santiago de Querétaro
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