Customer Success & Support Mexico City Mexico Onsite Lead Contractor Jul 20, 2026 USD25-30 / hour
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Core Responsibilities
Resolve daily ticket requests for tier 1 and 2 technical issues, including tickets for the US and other regions. Maintain outstanding verbal communication skills with end users and escalate higher profile issues as needed. Support Active Directory, Microsoft Exchange, and Office 365, managing user accounts and permissions. Provide local and remote onboarding and offboarding support, including provisioning accounts and equipment for new hires.
Requirements
1-3 years of experience in providing end-user support in mid-large business. Strong knowledge of MAC OS and Microsoft OS. Experience with automated management and deployment tools such as JAMF. Degree in Computer Science or Engineering is preferred.
Key Skills & Technologies
IT supportActive DirectoryMicrosoft ExchangeOffice 365JAMFtroubleshootingcommunicationproblem-solvingtime managementcyber security
Additional Information
Experience Level
Mid-Level
Job Language
English
Employment Type
Full-time
Work Mode
On-site
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