Job Description
Resume needs to be submitted in English
Bilingual Customer Service Advisor (English Essential) (CSE) – Monterrey, Mexico
Just imagine putting play at the heart of customer service… now make it real.
As part of our Customer Service Advisor team, you’ll be at the center of the action, helping bring joy to LEGO fans every single day. Supporting our fans isn’t just what we do — it’s our superpower.
Are you ready to inspire the builders of tomorrow?
If you’re passionate about helping others, love solving problems, and enjoy building meaningful connections, this could be the perfect role for you.
About the Role
This is a permanent contract with multiple start dates, as we will be onboarding different groups throughout the year, with the first group starting on June 1st and the final group commencing on October 5th.
As a Customer Service Advisor, you will support LEGO fans from across the globe in both English and Spanish, helping them with a wide variety of topics and ensuring every interaction is engaging, helpful, and memorable.




We offer a competitive salary including a yearly performance based/discretionary bonus of up to 10%, benefits by law (prestaciones de ley) and superior benefits to law, including additional employee programs.
Training will be fully onsite at our Obispado, Monterrey location, with an immersive onboarding experience of up to 4 weeks, including on-the-job support.
After training we also offer a hybrid work model: minimum 3 days onsite, and 2 days working from home.
Our operation runs 7 days a week, from 8:00 AM to 8:00 PM. You would work 40hours over 5 days, which will include one weekend day per week.
What You’ll Be Doing
- Support LEGO fans through phone, email or chat interactions
- Respond to inquiries in English and Spanish (spoken and written)
- Handle a variety of topics, including orders and accounts, parts requests and gift cards
- Create positive, engaging, and personalized interactions with every customer
- Use internal t

📌 Bilingual Customer Service Advisor (Monterrey)
🏢 The Lego Group
📍 Monterrey