Here's the Deal
The Call Center Representative will contribute to building great customer experience moments by providing a world-class service via inbound and outbound calls. The representative will own the resolution of last-mile delivery problems, assuring customer satisfaction throughout this phase of the logistics journey. This is a great opportunity for individuals who enjoy working in a collaborative team environment, have strong verbal and written communication skills, can build genuine connections with customers, and are passionate about customer experience.
Key Responsibilities:
Provide world-class customer experience via inbound and outbound calls.
Resolve last mile delivery logistics problems, assuring customer satisfaction.
Coordinate communication between customers, delivery teams, stores and/or warehouses.
Meet customer service KPIs targets.
Comply with additional activities assigned such as Proof of Delivery Tracking, chat, email or case assignment.
Demonstrate loyalty to the A.P. Moller – Maersk Group Core Values and Character.
Requirements:
English Level C1 mandatory.




High School Diploma or equivalent required (Bachelor’s degree preferred).
Experience: At least 2 years of contact center experience (knowledge in retail is a plus).
Customer Service and/or direct call handling experience.
Last-mile logistics and/or transportation industry knowledge preferred.
Technical Skills and Competencies:
Excellent MS Office proficiency (Excel, Word, and Outlook).
Self-motivated and independent work style.
Ability to work successfully across organizational lines.
Good verbal, written, and presentation skills.
Ability to communicate efficiently and provide precise details.
Organizational and time management skills (multi-tasking and prioritizing).
Customer-focused and solutions-oriented.
Work Mode
Flexibility to work standard work shift (9 hours) between 6 AM – 10 PM (operational hours) and have flexibility to work holidays and weekends.
Ability to be 100% in-offi

📌 Customer Service Specialist (Ciudad de México)
🏢 A. P. Møller-Mærsk
📍 Ciudad de México