Job DetailsJob Location: Cuauhtémoc, DF 06500Travel Percentage: NegligibleTITLES COVERED Titles covered under this job description: any employee working 3rd party collections – ‘Collection Representative’, ‘Customer Service Agent’, ‘Collection Agent’, ‘Agent’, ‘Recovery Agent’, ‘Recovery Specialist’, ‘Recovery Manager’, ‘Account Representative’, ‘Account Advisor’, ‘Associate Account Advisor’. The job description will remain the same for all levels of Collector, except for the Required Education and Experience and Additional Eligibility Requirements sections. Titles such as ‘Senior Collection Representative’, ‘Senior Account Advisor’ or ‘Agent III’ will use this same job description but with elevated experience requirements. OBJECTIVE The role of the [Collector] is to collect on past due accounts on behalf of Cadex’s clients in a manner that ensures maximum revenue generation through successful collections, excellent service, and the highest quality standards. This position uses various collection techniques, including making demands for payment,



problem solving, dispute resolution, settlement negotiations, and other methods via telephone, email, and postal letters to debtors. PRIMARY JOB DUTIES Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction Work accounts assigned efficiently by meeting productivity and activity goals as assigned Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required Ensure high quality standards by following all client-specific account handling ins

📌 Collector (Ciudad de México)
🏢 CADEX
📍 Ciudad de México