Job Description: Senior Workplace Engineer (L3 Support – Hybrid)
Role Overview
We are seeking a highly skilled Senior Workplace Engineer (L3 Support) to join our general Workplace Operations and Engineering team. This role is responsible for handling complex workplace and end-user issues, driving root cause resolution, and leading technical improvements, governance, and hardening initiatives across the workplace infrastructure.
The position plays a key role in stabilizing and evolving the workplace environment, actively contributing to projects, operational excellence, automation, and service improvements, while mentoring junior engineers.
This is a hybrid role, operating within an 8x5 support model and on-call rotation, with flexibility to support planned activities outside business hours for complex changes, maintenance, and project implementations.
Key Responsibilities
Provide L3 Workplace Administrator support, handling escalations from L2 and internal users and resolving complex and critical incidents
Perform deep technical troubleshooting and root cause analysis




Lead and coordinate major incident resolution, acting as technical authority on bridge calls
Design and implement workplace hardening measures, ensuring compliance with security standards and best practices
Proactively identify and propose workplace improvements, automation opportunities, optimization, and stability initiatives
Participate in and lead Workplace-related projects, including rollout, migration, transformation, and modernization activities
Review and execute complex operational changes in line with change management processes
Ensure proper administration, documentation, and governance of workplace configurations, standards, and operational procedures
Maintain strong organization and tracking of actions, risks, and deliverables, ensuring timely follow-up and closure
Coordinate effectively with multiple teams including security, cloud, networking, vendors, and business stakeholders
Provide te

📌 Senior Workplace Engineer (Monterrey)
🏢 Flsmidth
📍 Monterrey