We are the Alibaba Infrastructure Operations Team, a critical component of a leading general technology enterprise's infrastructure strategy. Our mission is to ensure the highly efficient, stable, and secure operation of the operational environment across the Globe. We are dedicated to delivering "last mile customer value" from our operational facilities, providing a seamless, reliable, and highly efficient service experience.

Our Core Focuses

End-to-End Reliability: From critical equipments (electric, HVAC) to IT services, we provide comprehensive stability assurance, focused on mitigating risks and ensuring business continuity.

Project-Based & Lean Operations: We approach operational work through a project lens, continuously optimizing processes to achieve efficient resource utilization and lean operating costs.

Innovation & Talent Development: We actively integrate cutting-edge technologies and foster robust knowledge-sharing mechanisms to continuously enhance our team's professional capabilities and innovative practices.





We serve as the robust foundation for the enterprise's business growth in the Americas, providing powerful and trustworthy infrastructure assurance through professionalism, innovation, and collaboration.

Job Responsibilities

Build deep operational partnership with colocation providers, establishing hands-on governance over daily operations, risk management, and service quality to ensure comprehensive operational excellence beyond baseline contractual commitments.
Develop and enforce operational standards, inspection protocols, and performance benchmarks. Conduct regular on-site audits and operational reviews, identify service gaps, and drive corrective actions to closure — functioning as the on-ground authority for operational excellence.
Establish risk governance frameworks for assigned regions, including proactive risk identification, root cause analysis leadership, and preventive action tracking across all colocation infrastructure.
Dri

📌 Regional Program Manager-Querétaro (México)
🏢 Alibaba Cloud
📍 México