Job Title : Systems Engineer
Job Summary : Serve as a systems engineer focusing on end user computing by supporting laptops desktops networks and collaboration tools in a dynamic office environment. Provide expert assistance for Macintosh operating systems and Windows platforms while using monitoring and ticketing tools to resolve incidents efficiently. Contribute to a reliable digital workplace that enables employees to deliver high quality outcomes for clients and society. This is for field Support role.
Experience : 2
6 years
Required Skills : Technical Skills: End User Tools
Nexthink Macintosh OS X Laptop Support Service Now Windows Networking Desktop Support
Remote Domain Skills:
Nice to have skills : Domain Skills:
Technology : Field Services
Shift : Day
Responsibilities : -Provide advanced incident and service request support for end user devices to ensure uninterrupted productivity for colleagues across the organization.
-Deliver comprehensive troubleshooting for Windows workstations and laptops by resolving operating system issues performance problems and application conflicts in a timely manner. -Administer Macintosh operating systems laptop support by installing software performing configuration changes and maintaining security compliance for all assigned devices. -Utilize Nexthink analytics to monitor device health analyze user experience data and implement improvements that reduce recurring issues and support calls. -Handle daily Service Now ticket queues by accurately categorizing prioritizing and resolving requests while maintaining clear and professional communication with requestors. -Coordinate remote and desk side desktop support activities by guiding users through resolution steps and documenting actions that create a reusable knowledge base. -Troubleshoot basic networking issues at the end user level by validating connectivity checking configurations and collaborating with network teams when escalation is required. -Execute standard build proced
📌 Systems Engineer (Ciudad de México)
🏢 Cognizant
📍 Ciudad de México
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