IT Operations TraineeFull Time | On SiteAguascalientes, MXInnovate with Benchmark Digital as an IT Operations TraineeJob OverviewWe are seeking a motivated and tech-savvy IT Operations Trainee to join our Technology and User Support team.
This entry-level position offers an excellent opportunity to develop technical skills while supporting critical IT operations in Mexico and contributing to integral IT initiatives.
The successful candidate will work on-site to provide technical support to users and assist with day-to-day IT operations activities.Key ResponsibilitiesDaily Operations SupportProvide first-level technical support to end-users for hardware, software, and network-related issues.Assist with desktop, laptop, and mobile device troubleshooting and maintenance.Support printer, scanner, and other peripheral device setup and maintenance.Monitor system performance and report any irregularities to senior team members.User Support ActivitiesRespond to help desk tickets and user requests in a timely manner.Assist users with software installations, updates,
and configurations.Provide basic training to users on standard software applications and IT policies.Document and track all support activities and resolutions.IT Infrastructure SupportHelp maintain inventory of IT assets and equipment.Participate in system updates and patch management activities.Global IT OperationsCollaborate with international IT teams on cross-functional projects.Support global IT initiatives and standardization efforts.Assist with documentation and process improvement activities.EducationBachelor's degree in Information Technology, Computer Science, Engineering, or related field.Recent graduate preferred.Qualifications & SkillsProficient English communication skills, both written and verbal (C1).
Ability to communicate technical concepts to non-technical users.Basic understanding of Windows and/or macOS operating systems.Familiarity with Microsoft Office Suite and common business application