The S&OP; Manager is responsible for leading the end-to-end Sales & Operations Planning process, ensuring alignment between commercial strategy, demand forecasting, supply capabilities, and financial targets.
This role requires a strong balance between analytical rigor and brand sensitivity ensuring product availability, optimized inventory levels, and service excellence without compromising exclusivity or brand positioning.
The role acts as a strategic business partner to Commercial, Marketing, Finance, and Operations teams.
Key Responsibilities
Lead the S&OP; Process
Design, implement, and continuously improve the monthly S&OP; cycle.
Facilitate cross-functional meetings (Demand Review, Supply Review, Pre-S&OP;, Executive S&OP;).
Ensure alignment between sales forecasts, supply constraints, and financial objectives.
Present consolidated scenarios and risks to leadership.
Demand Planning & Forecasting
Own the demand planning process across all channels (Retail, Wholesale, E-commerce).
Develop statistical and judgmental forecasts incorporating:
Historical sales data
Market trends
Product launches
Promotional calendars
Collaborate closely with Marketing and Commercial teams to integrate new product introductions and limited editions
Monitor forecast accuracy (MAPE, BIAS) and implement corrective actions.
Supply & Inventory Management
Partner with Supply teams and distribution centers to ensure optimal product allocation.
Balance service level targets with inventory optimization.
Manage stock allocation strategies
Prevent stock-outs on hero SKUs while controlling overstock and obsolescence risk.
Financial Alignment
Ensure the demand plan aligns with financial budgets and latest estimates.
Provide volume and revenue projections to Finance.
Lead scenario planning to mitigate risks (supply disruption, over-demand, underperformance).
Support margin optimization through stock strategy.
Performance & KPI Management
Track and report:
Forecast Accuracy
Fill Rate / Service Level
In
📌 S&OP Manager (Ciudad de México)
🏢 Chanel
📍 Ciudad de México
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