Position Summary
The Billings & Collections Specialist owns the end-to-end order-to-cash cycle for an assigned book of accounts, from renewals and billing through to cash collections, while striving for zero overdue invoices.
This role combines independent execution with cross-functional partnership: the Specialist manages their own portfolio with minimal oversight, resolves complex subscription and billing inquiries, and works directly with Account Management, Client Success, and Renewals to keep the order-to-cash process running accurately and on time.
This is a hands-on role for an experienced billing and collections professional who takes ownership of results.
Key Responsibilities
Own aging and DSO performance for the assigned portfolio, driving collections outcomes and escalating at-risk accounts with a recommended course of action
Own the full subscription billing lifecycle for an assigned book of accounts — new business, renewals, upsells, mid-term changes, and prorations — ensuring each invoice reflects the correct subscription, order, and contract terms.
Prepare invoices for weekly review and approval, ensuring completeness and accuracy of subscription, order, and contract data before submission
Manage the accounting support channel with a customer service mindset, resolving subscription and billing inquiries within SLA and independently handling complex cases
Proactively escalate at-risk accounts with a clear, recommended course of action to keep results on track.
Administer Dunning schedules, submit pause and restart requests, and ensure Dunning resumes on time
Partner with Account Managers, Client Success Managers, and the Renewals Team to ensure accurate and efficient renewal processing
Review credit balances ahead of each month-end, ensure timely application or expiry of credit memos, and work with Account Management to apply credits toward upcoming renewals and upsells
Support a timely month-end close by completing order entry, credit memo application