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This Is Helix. Powered by You.

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D.; Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.





We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

C ommunity Moderator

Role Overview

The Helix Community team is responsible for driving customer adoption, engagement, and advocacy. We foster meaningful customer interactions, encourage peer-to-peer collaboration, and help ensure customer voices are heard across the organization

As a Community Moderator , you will play a key role in maintaining a vibrant, welcoming, and productive community experience. You will support day-to-day community operations by moderating discussions, assisting members, escalating issues, maintaining content quality, and helping members connect with the right resources. This role requires strong communication skills, attention to detail, customer empathy, and the ability to foster positive engagement at scale.

Key Responsibilities

Community Moderation & Member Support

Monitor community discussions and

📌 Community Moderator (Guadalajara)
🏢 BMC Helix
📍 Guadalajara