We are eStoreLabs, a data-driven eCommerce powerhouse with strategic advisory capabilities. As an agile-oriented eCommerce company, we serve general enterprises and help build online sales for brands. We provide measurable results through performance-based custom strategies tailored to your needs. We are passionate about helping businesses grow faster and more efficiently. Our team of experts is creative, highly professional, and accountable. And they have only one goal: to supercharge clients' brands and help them acquire and retain customers.

Role Description

Manage a dedicated part of the business from an operational point of view (Americas)
Managing a team - coaching and mentoring them to deliver high quality projects
Creating strategy and being an advisor in the field of ecommerce development to the clients and the team
Building long-term relationships with clients by extensive analyse and understanding of their business needs, evaluation and development of the client (like business reviews and reporting on the KPI’s), improving continuously the overall client experience




Support the sales team with info and input for pitches
Coming up with innovative ideas to run the business and also execute them
Day-to-day analyse of team efficiency and ability to recognize and deliver improvements to people and processes
Serving as a role model and knowledge expert, training and developing people within the team, provide feedback and performance review, encourage to professional growth
Manage the budgets and P&L; of the Americas projects and report on them to the board
Leading client accounts with overall responsibility for the client agency relationship and continuously improving the overall client experience
Making sure the projects are profitable and are growing

Requirements

5–7 years of experience in a marketing, advertising, or creative agency, including substantial experience in senior client-facing roles.
Proven track record in senior Account Management or Client Se

📌 Account Director | eCommerce | eRetailers | Team Management (México)
🏢 eStoreLabs
📍 México