About Engageware
Engageware helps financial institutions and enterprises provide seamless, customer-centric experiences through an AI-powered platform offering appointment scheduling, virtual assistants, and customer engagement solutions. Our platform enhances digital and in-person interactions, streamlining customer journeys across multiple touchpoints.

? This role is open in Mexico (Contractors)

About the Role
As a Customer Success Manager, you will deliver a high-value Customer engagement to improve adoption and Customer satisfaction. The Engageware CSM supports the ongoing engagement, success, and growth of Engageware’s Customer base. You are passionate about creating a positive Customer experience and excited to roll up your sleeves to make Customers successful. Travel is required.

Key Responsibilities
Responsible for a portfolio of ~40/50 Customer accounts for the health, adoption, renewal and ongoing management of Engageware solutions
Maintain consistent Customer engagement and communication




Experience leading on-site strategic business reviews and executive presentations
Conduct Quarterly Business Reviews with customer Executive leadership, maintain accurate record of discussions and action items.
Effectively manage project schedules and expectation setting, prioritize project tasks, and delegate task execution
Monitor and gauge the Customers’ level of engagement with the products and services and provide feedback to cross-functional groups
Collaborate and work closely with the Renewal Manager to renew customer contracts and expansion opportunities
Collaborate with Sales team on account strategy and help identify opportunities to drive adoption, expansion and cross sell
Provide data-driven insights to help maximize adoption and value of the solutions and develop and implement client-specific workflow procedures related to content analyses & business problem-solving
Primary point of contact for the Customer and an escalation point for system questions, cri

📌 Senior CSM (México)
🏢 Engageware
📍 México