We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure means that customers - from banks to theme parks - can focus on achieving the incredible with data. If you've seen the Las Vegas Sphere, you've seen just one example of how we empower businesses to automate, optimize, innovate - and wow their customers. Right now, we're laying the foundation for our next wave of growth. We're looking for people who love being part of a diverse, integral team - and who get excited about making a real-world impact with data.
The Technical Resource Center Analyst provides first-level technical support, troubleshooting, and problem resolution for Hitachi, Ltd. employees and systems.
The Role
Respond to and resolve technical support requests received via phone, email, and ticketing system.
Provide initial diagnosis and troubleshooting for hardware, software, network, and application issues.
Escalate complex or unresolved issues to appropriate senior technical staff or specialized support teams.
Document all support interactions, resolutions, and troubleshooting steps in the IT service management system.
Assist with user account management, password resets, and access control.
Provide basic guidance and training to users on common software applications and IT procedures.
Monitor IT systems and infrastructure for potential issues and proactively address them where possible.
Participate in creating and updating technical documentation and knowledge base articles.
Adhere to IT policies, procedures, and security best practices.
What You’ll Bring
High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
1-2 years of experience in a technical support or help desk role.
Strong understanding of Windows operating systems and Microsoft Offi
📌 Technical Resource Center Analyst (Ciudad de México)
🏢 Hitachi Vantara
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.