**What you’ll be doing**:
Lead the daily air and ocean operations of HB Mexico providing a significant contribution for defining the local strategic direction based on the overall business strategy. Responsible for growing market share, maximizing revenue and the P&L; for Mexico.
**What we can offer you**:
- Competitive salary and benefits package.
- A friendly, collaborative work environment.
- Opportunities for professional development & ongoing learning.
- A chance to be part of a growing organization.
**You will be responsible for**:
- To provide the highest level of customer service to HB Mexican Brokers, clients, vendors, and service providers.
- Enhance communication across HB Portfolio of clients and any other third party Logistic relate to operations during Transitions to complete set up. Billing and Finance perspectives.
- Build a high-performance team with individuals focused on operations, client service, business development and corporate sales.
- Supervise all Mexican Air & Ocean operations for all HB clients.
- Lead reconciliation efforts on MX Brokers Balance statements, HB Balance statements and Client Balance Statements.
- Manage and Report Mexican operational P&L.;
- Assessing and manage HB Funds with assigned MX Brokers.
- Request to replenish HB funds as need it in accordance with volume increases and new client onboard.
- Coordinate sessions as need it or requested by MX IOR to review Billing and Financial Statements.




- Coordinate T.A.P. sessions with HB Different departments to implement and update onboarding status to delegate responsibilities and dates.
- Auditing and Ensure HB invoice match HB quote on new onboarding projects.
- Assists the Mexican Operations Manager with the supervision of Mexico Customer Service Representatives.
- Assists Mexican Customer Service Representatives in tariff classification and research.
- Maintenance of client database to include tariff, vendors, USMCA, EUR1, etc.
**What we need from you**:
- Bachelor’s Degree or equivalent, Master’s Degree an asset.
- Analytical and data driven decision making mentality.
- Proven track record of managing high performance teams.
- Prefer Lean process, Kaizen, Six Sigma, process improvement experience.
- Enjoy analytical work and using data to provide thought-provoking and workable solutions. Data is what you look to when given a problem to solve.
- Ability to make decisions that impact customer service levels with a sense of urgency.
**What skills & experience you’ll bring to us**:
- 8-12 years of professional services and operations management experience.
- Extensive Experience on Mexico Air & Ocean Customs Operations.
- Experience managing & driving general projects from beginning to end.
- Experience with or strong excitement for building a startup from inception.
- Fluent in Spanish and English.

📌 Gerente de Operaciones Maritimas y Aereas (México)
🏢 Human Best, One Solution.
📍 México