Continental is a leading manufacturer and industrial specialist. Founded in 1871, the company generated sales of 19.7 billion euros in 2025 and currently employs around 78,000 people in 54 countries and markets. ContiTech is one of the world's leading experts in materials for industrial applications. As a division of the Continental Group, it offers its customers reliable, safe and efficient industrial and service solutions using a wide range of materials for off-highway applications, rail and road, aviation, underground and above-ground applications, industrial environments as well as for the food and furniture industries. With around 20,000 employees (as of March 2026) at more than 60 locations worldwide and sales of around 6.0 billion euros in 2025, the integral industrial partner is active in the key regions of Asia, Europe and North and South America.
Job Description
People Services with a Heart
As part of our HR team, we’re seeking a skilled HR Services Delivery Specialist to manage, monitor,
and support critical HR processes that remain in-house after outsourcing transactional services to a BPO. You’ll work across Workforce Data Management, Time & Attendance, and Payroll, handling complex and sensitive cases, ensuring compliance, supporting audits, and leading internal coordination for legal, system, and policy changes.
Vendor Management & Stakeholder Management
Monitor the service delivery of the BPO and other vendors and address any service gaps.
Act as the primary liaison with BPO provider and other vendors for defined countries and processes in the region and participate in regular meetings with the BPO provider Serve as the contact point for in-house
HR Services in defined countries to ensure quality services are delivered on time effectively according to the agreed SLA and KPIs.
Monitor and continuously improve Service Level Agreements (SLA´s) and performance metrics (KPIs)
System Support
Manage change requests in accordance wi
📌 HR Services Delivery Analyst (San Luis Potosí)
🏢 Continental Industry
📍 San Luis Potosí
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