Function
GCSS
Our Company
We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, general team – and who get excited about making a real-world impact with data.
Job description
The Technical Resource Center Analyst provides first-line technical support to internal and external customers, resolving technical issues and escalating complex problems as needed to ensure minimal disruption and high customer satisfaction.
The Role
Respond to technical inquiries via phone, email, and chat, providing timely and accurate solutions.
Diagnose and troubleshoot hardware, software,
and network issues for various HITACHI VANTARA products and services.
Document all support interactions, resolutions, and escalations thoroughly in the ticketing system.
Perform basic system administration tasks, including user account management and password resets.
Collaborate with senior technical staff and other departments to resolve complex technical problems.
Maintain and update knowledge base articles and technical documentation.
Educate users on best practices and self-service options.
Participate in training programs to enhance technical skills and product knowledge.
Identify recurring issues and contribute to process improvement initiatives.
Adhere to established service level agreements (SLAs) and support procedures.
What You’ll Bring
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
1-3 years of experience in a technical support role, preferably in a helpdesk or call center en
📌 Technical Resource Center Analyst (Ciudad de México)
🏢 Hitachi
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.