Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
Job Summary
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative located in Guadalajara, North Campus.
Reporting to the Procurement Director, CSR role involves working along with different areas and sites across other countries to deliver excellent customer service.
What a typical day looks like:
Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer.




Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.
Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process.
Handle inquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
Interpret customer needs, recognize symptoms, causes and solutions.
Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
In charge of tracking relevant metrics and drive action items based on results KPIs.
Coordinate Order board, RMA, CMA, AR, OTD, Sales and Export Process.
SOX controls knowledge validation

📌 Customer Service Representative (Guadalajara)
🏢 Flex
📍 Guadalajara