Who we are
For over 70 years Buckland has been working to help companies across the world experience general trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.
Buckland is looking for a Customer Service Representative
What you’ll be doing
This position is responsible for act as a liaison between company and clients to provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Shift: Tuesday to Saturday 9:00am to 6:00pm CST
What we can offer you
Competitive salary, benefits package, and matching retirement plan
A friendly, collaborative work environment




Opportunities for professional development & ongoing learning
A chance to be part of a growing organization
You will be responsible for
Provide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods through the applicable border and following up on inquiries pertaining to shipment status.
Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others.
Liaison between intercompany departments with regards to potential client set up and/or inquires.
Apply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable.
Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed.

📌 Customer Service Representative (Nuevo Laredo)
🏢 Buckland
📍 Nuevo Laredo