Overview:
Recruiter: Julian González
This Position reports to: Roberto Velazquez
STATEMENT:
The Program Manager II defines the objectives and develops suitable strategies for the program. The career progression begins with assignments to formulate, organize, and monitor inter-connected projects and gradually shift towards assessing program performance in order to maximize ROI, controlling deadlines, budgets, etc. and evaluating project managers and other staff
DETAILED RESPONSIBILITIES/DUTIES:
Level II
- Plans the delivery of the overall program and its activities in accordance with the mission and goals of the organization
- Develops an annual budget and operating plan to support the program
- Ensures that program activities operate within the policies and procedures of the organization
- Ensures that program activities comply with all relevant legislation and professional standards
- Oversees the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality/privacy policy of the organization
- Supervises program staff by providing direction, input, and feedback
- Coordinates the delivery of services among different program activities to increase efficiency
- Monitors and approves all budgeted program expenditures
- Identifies and evaluates the risks associated with program activities and take appropriate action to control the risks
- Develops and implements long-term goals and objectives to achieve successful outcome of program
- Develops a program evaluation framework to assess the strengths of the program and to identify areas for improvement
- Interviews and selects well-qualified program staff
- Establishes and implements a performance management process for all program staff




- Ensures all staff members receive orientation and appropriate training in accordance with organizational standards
- Monitors cash flow projections. Manages all project funds according to established accounting policies and procedures
- Be the SME and coach for the junior program managers in project management methodologies and processes
- Share lessons learned and best practices across programs, building relationships with stakeholders and brokering relationships at all levels
SUPERVISORY RESPONSIBILITIES:
Leads a team (increases with level)
Job Qualifications:
QUALIFICATIONS:
**Skills**:Required
- Strong communication (both business and technical) and interpersonal skills
- Detail-oriented, project management skills
- Ability to support large, cross-functional projects
- Ability to solve program issues and manage risks effectively
- Ability to break down problems and estimate effort
- Ability to establish reporting cadence, reports, and metrics
- Deep Knowledge of Project Management Tools and Processes
- Familiarity with Scaled Agile Framework (SAFe)/ Agile / Scrum principles
Certificates / Training:
- Preferred: Project Management Professional (PMP) certification
- Preferred: SAFe Agile/Scrum certification
**Experience**:
Level II
- 10+ years of technology experience
- 3+ years of program management experience or equivalent
**Education**:
Required
- Bachelor's in Information Technology, Business or equivalent
Principles & Related Competencies:




Ethical
- Complies with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect.
Leader
- Communicates the big picture whether remotely or in-person, connecting the dots globally and overcoming obstacles; Gives and receives frequent feedback, learns, teaches, encourages information sharing and cooperation among teams; Celebrates the individual and the team; Ability to clearly communicate.
Collaborative
- Communicates the big picture whether remotely or in-person, connecting the dots globally and overcoming obstacles; Gives and receives frequent feedback, learns, teaches, encourages information sharing and cooperation among teams; Celebrates the individual and the team; Ability to clearly communicate.
Looks Beyond Oneself
- (Team Leader) Demonstrates humility through servant leadership by thinking about what can I do as a leader to help you achieve your goals; Develops a vision (strategy) and sets goals and targets, fostering an environment which encourages achievement; Inspires and influences people to work together cohesively and enthusiastically engages with them; Welcomes a diversity of backgrounds and ideas; Values Distributors and teammates.
Drives Innovation
- Add value through: Driving opportunities for all 3 types of innovation (incremental, evolutionary or disruptive); Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Celebrating and learning from failures and successes, willing to experiment and take educated risks making decisions based on facts & data; Welcoming other’s ideas and suggestions and acting on them.
Delivers Change
- Delivers Change Through: Experiencing and

📌 Program Manager Ii (San Pedro Tlaquepaque)
🏢 Herbalife
📍 San Pedro Tlaquepaque