Job Description
**What you’ll do**:
**Responsibilities**:
- Partner with sales reps to teach best practices and help prepare large and/or strategic deals for management review
- Serve as a trusted advisor to guide sales reps through the deal flow process and review Service Orders to ensure they conform to finance audit reviews and revenue recognition policies
- Consult sales on nonstandard deal structures, pricing models, and commercial terms
- Provide ticketing support for all Sales, Billing and Provisioning related issues from internal and external customers
- Ensure the billing system reflects correct information for each customer according to contract terms
- Drive proactive communication with internal business partners such as: Sales, Finance, Legal, Revenue Recognition, and Sales management on any urgent orders or exceptions
- Ensure SOX compliance by assisting and preparing monthly/quarterly AR close items
- Support ad-hoc reporting and projects focusing on process improvement and automation
**Requirements**:
- Bachelor’s degree in Business or Finance
- 2+ years of experience working with, supporting, and advising Sales and other cross-functional teams
- Flexibility with schedule due to end of month/quarter demands
- Strong communication and documentation skills
- Energetic, dedicated, and self-driven
- Ability to work independently within a team environment
- Experience with SaaS subscription billing model
- Familiarity with basic accounting concepts and principles
- Analytical skills and experience with contract management
- Experience working with G-Suite Sheets, Docs, and Slides




- Experience with Salesforce (SFDC), Salesforce CPQ and Zuora a plus
**Where we work**:
Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely.
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
**The intelligent heart of customer experience**
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster integral diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

📌 Revenue Operations Analyst (México)
🏢 Zendesk
📍 México