For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to integral trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.
Buckland is looking for an Operations Supervisor
What You’ll Be Doing
This position is responsible for managing and coordinating the daily operations of the company's operations department. This includes managing the operation staff, ensuring efficient customer service, and overseeing all operational processes. The Operations Supervisor will be a key leader and will assist with developing and implementing strategies and plans to improve department efficiency and customer service.
What We Can Offer You
Competitive salary, benefits package, and matching retirement plan
A friendly, collaborative work environment
Opportunities for professional development & ongoing learning
A chance to be part of a growing organization
You will be responsible for
Provide the highest level of customer service to clients, vendors, and service providers ..
Tariff research and classification of goods to comply with Canadian, Mexican and US customs regulations (as applicable).
Handle requests from internal and external clients, assist team members and team leaders with addressing errors ensuring KPIs are met, and consult with manager on client data and complex imports related issues.
Assist with developing and implementing written work instructions and procedures per operation/client needs.
Work in conjunction with IT to develop/refine work instructions from initial request to production as needed.
Provide infor
📌 Operations Supervisor (Nuevo Laredo)
🏢 Buckland
📍 Nuevo Laredo
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