Application must include a resume written in English.
LOGISTICA BISON MEXICO is a leading company in the logistics and transportation sector, recognized for its commitment to excellence in service and the professional growth of its collaborators. With a history of success in the market, we provide a dynamic and collaborative work environment in the heart of Querétaro, Querétaro. As part of our focus on innovation and quality, we offer professional development opportunities and an inclusive work environment. Our company is proud to offer a work environment that fosters growth and excellence in each of our employees.
The Over the Road (OTR) Customer Service Assistant (CSA) supports our Drivers with any issues that may cause a trip interruption. They ensure fleet maintenance requirements are accurately identified, recorded, and prioritized within the maintenance system and meets safety, operational and Driver needs. The OTR CSA is a team player who provides exceptional customer service to our Drivers, outside Vendors and Bison’s customers.



This role requires the CSA to have the ability to accurately perform multiple tasks in a high-volume environment, while working quickly to reduce equipment downtime. Continuous and effective communication with all parties involved is essential.
Specific Responsibilities include:
Over-the-Road Equipment Maintenance Coordination:
Serve as a key contributor in ensuring loads are delivered safely, on time, and with minimal service disruptions.
Respond to driver breakdowns and maintenance-related concerns, prioritizing driver safety and operational continuity.
Coordinate timely, cost-effective repairs with approved service providers to maximize equipment uptime and fleet productivity.
Troubleshoot mechanical issues with drivers and proactively identify solutions to reduce delays and downtime.
Partner with Drivers, Operations, Vendors, and Management to communicate repair plans, status updates, and critical events.
Monitor repair progress

📌 Mexico Customer Service Assistant, Over The Road (México)
🏢 Bison Transport
📍 México