Join our Team
About this opportunity
Are you excited by the idea of keeping business‑critical systems running while helping to shape their next generation? As an IT System Expert – SAN/SAR, you will support Ericsson’s general Hardware Services organization by operating and evolving the tooling that enables Service Area Repair – today on platforms like FSM/M5, and tomorrow on Dynamics 365 (D365) with AI, machine learning and automation at the core.
You will join a global, multicultural team of around 15 colleagues based in China, the Netherlands, India, Malaysia, the US and Mexico. Together we support ~1,000 customer contracts that deliver Hardware Services, mainly spare‑part replacements, so your work has a direct impact on reverse‑logistics and supply‑chain performance for customers worldwide.
What you will do
• Act as a first‑line system expert for SAN/SAR tools (for example FSM/M5), keeping systems available, stable and secure
• Troubleshoot and resolve incidents and service requests, coordinating with Level 2/3 teams and vendors where needed
• Monitor system health and key KPIs,



taking proactive action to prevent or minimize business impact
• Translate business and operational demands into clear system requirements and configuration changes
• Support the migration from current tooling (including FSM/M5) to new SAN/SAR applications based on Dynamics 365 (D365)
• Prepare and maintain test and production environments, and support testing, cutover, go‑live and hyper‑care
• Identify and implement opportunities to use AI, machine learning and automation in monitoring, ticket handling and routine tasks
• Execute changes, upgrades and patches following agreed methods and procedures, improving MOPs/SOPs over time
• Use operational and performance data to spot trends, bottlenecks and improvement opportunities
• Share knowledge, document solutions and contribute to a positive, “can‑do” team culture across countries and time zones
Who you are
You enjoy solving problems, work

📌 IT SYSTEM EXPERT (Ciudad de México)
🏢 Ericsson
📍 Ciudad de México