Join our Team

About This Opportunity

Are you excited by the idea of keeping business‑critical systems running while helping to shape their next generation? As an IT System Expert – SAN/SAR, you will support Ericsson’s general Hardware Services organization by operating and evolving the tooling that enables Service Area Repair – today on platforms like FSM/M5, and tomorrow on Dynamics 365 (D365) with AI, machine learning and automation at the core.

You will join a global, multicultural team of around 15 colleagues based in China, the Netherlands, India, Malaysia, the US and Mexico. Together we support ~1,000 customer contracts that deliver Hardware Services, mainly spare‑part replacements, so your work has a direct impact on reverse‑logistics and supply‑chain performance for customers worldwide.

What You Will Do

Act as a first‑line system expert for SAN/SAR tools (for example FSM/M5), keeping systems available, stable and secure
Troubleshoot and resolve incidents and service requests, coordinating with Level 2/3 teams and vendors where needed




Monitor system health and key KPIs, taking proactive action to prevent or minimize business impact
Translate business and operational demands into clear system requirements and configuration changes
Support the migration from current tooling (including FSM/M5) to new SAN/SAR applications based on Dynamics 365 (D365)
Prepare and maintain test and production environments, and support testing, cutover, go‑live and hyper‑care
Identify and implement opportunities to use AI, machine learning and automation in monitoring, ticket handling and routine tasks
Execute changes, upgrades and patches following agreed methods and procedures, improving MOPs/SOPs over time
Use operational and performance data to spot trends, bottlenecks and improvement opportunities
Share knowledge, document solutions and contribute to a positive, “can‑do” team culture across countries and time zones

Who You Are

You enjoy solving problems, working with tech

📌 IT SYSTEM EXPERT (Ciudad de México)
🏢 Ericsson
📍 Ciudad de México