POSITION SUMMARY:

Provides support for hardware, software, network and system server, issues
encountered by users using their personal computer, laptop, monitors,
keyboards, printers, wireless scanners and printers, mobile devices, wifi
access and other peripherals, etc. Provide some L2/L3 system support for AE
Infra (Server and Infra) when required.

RESPONSIBILITIES:

1. Receives, responds to, troubleshoots, and corrects IT related technical
problems from internal customers.
2. Tracks PC problems and resolves them in a prompt and courteous manner.
3. Logs, monitor, resolve and close tickets in the Service Desk Tool.
4. Directs advanced technical problems to the appropriate resource when
necessary via helpdesk platform.
5. Works on software installation, update, and configuration as directed by PC
Coordinator(s).
6. Works on the installation, configuration, and placement of new PCs, as well
as assisting with the PC roll-down process.
7. Works on the maintaining, configuration of computers, printers, switches,
servers, copy machine, etc.
8.



Works on the updating support information such as PC inventory, PC Loaners,
IT assets etc.
9. Assists with training for new hires and internal customers.
10. Works with Managers and Leads to determine daily/weekly priorities and to
troubleshoot advanced technical problems.
11. Evaluate and purchase IT equipment and network systems, etc., including
computers, printers, network equipment, instruments, etc.
12. Adhere to organizational requirements on quality management, health and
safety, code of conduct, legal stipulations, environmental, 5S policies and
general duty of care.
13. Closely work with IT vendors and suppliers in close coordination with the
Purchasing Team
14. Closely assist and coordinate with users on their IT support and other IT
requirements including manufacturing system applications, equipment, IOT,
PLCs etc.

WORK ENVIRONMENT

* Location: AE Manufacturing Site.
* Works in a standard office environment and uses

📌 IT Site Support Specialist II (México)
🏢 Advanced Energy Industries
📍 México