Sauce is a premier restaurant technology platform that helps businesses grow
with our Commission-Free Delivery & Pickup structure and proprietary delivery
optimization technology. We are serving a 105 billion dollar US local restaurant
business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill
their highest potential, this means giving local establishments everything they
need to connect directly with their customers. The Sauce team pools together
decades of restaurant tech experience, along with seasoned tech, sales,
marketing, product and operations executives who produce an industry-changing
delivery system for successful local restaurants and chains.

We are looking for a high-performing Customer Care Team Lead with a passion for
people development, training, and quality assurance. In this role, you will be
responsible for overseeing shift performance, onboarding and coaching new
agents, and ensuring exceptional support delivery through structured QA and
continuous feedback. You will serve as a key support bridge between frontline




agents and Customer Care leadership, and play a critical role in elevating team
performance and operational excellence.

As a Customer Care Team Lead you will be building the future of Sauce and making
a meaningful impact. This leadership role comes with a high level of ownership,
including the flexibility to support the team during evenings and weekends as
business needs arise.

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What You'll Do:
* Training & Onboarding
* Lead onboarding for new agents and ensure readiness for live support
* Develop and facilitate training sessions on tools, processes, and product
updates
* Maintain and update training documentation in collaboration with the
Knowledge & Playbook team

* Quality Assurance & Coaching
* Oversee QA process across all support channels (chat, email, phone, WhatsApp)
* Review interactions, identify coaching opportunities, and provide timely
feedback
* Track quality trends and propose initiatives for pe

📌 Team Lead, Customer Care (México)
🏢 Sauce
📍 México