At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Key responsibilities include:

Managing the transactions required to complete the hire process of LATAM TE employees.
Receives queries via telephone and case management ticketing system.
Conducts necessary classification, manages inquiries in case management system, documents and maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as required.
Maintains and ensures all tickets, workflows and queries are addressed based on customer service level agreement (SLA)
Identifies and escalates priority issues and routes to appropriate team for quick resolution.
Partners with HR Services integral regional teams as appropriate on cross regional activities and projects.
Diagnoses problems and coordinate resolution across stakeholders, including HRBP/HRSP, COEs and others.




Follows up on inquiries to ensure timely and accurate response and resolution to all requests
Solves problems that are unstructured and that may require conceptual critical thinking.
Provides solutions to inquiries that are often non-standard/non-routine and require some clarification and deep thinking.
Identifies and implements continuous process improvements to enhance service delivery.
Utilizes the knowledge base to assist with transactions and customer inquiry resolution.
Works with Content Management team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.
Adheres to HR Services metrics as determined by HR Services Leadership.
Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.
Ensures compliance with all relevant quality and statutory policies, procedures, and controls in the region
to guarantee employee adherence and legislative compliance.

What Y

📌 HR SERVICES ANALYST I (Hermosillo)
🏢 TE Connectivity
📍 Hermosillo