Scope of the Job
Job Purpose:
Member Relations Managers are responsible for the end to end successful experience of every member and guest who visits or stays in our Houses through the planning, outreach, welcome and engagement during each attendance. Member Relations Managers play a crucial role overseeing the relationship between members, operations, membership and member events so that members have the most optimised visit possible and continue to find value and appreciation for their Soho House membership. Their presence around the House will not only host the entire club, but also provide a friendly, fun and professional approach for all members.
Key Responsibilities:
In House Experience:
Have a strong member facing presence on the floor to support all departments, rotating themselves around the House on an hourly basis, taking time in each area to check on and speak to members in person.
Oversee and ensure the successful implementation of Member Recognition, allowing in person, real time follow through with check in flags from Reception (table touches, introductions, etc.)



through to Open Table and members seated in restaurants.
On the floor, support F&B; and Club Reception to touch tables, collect member feedback on service, food, atmosphere and satisfaction.
Arrange and/or deliver sense of generosities (SOGs) for special occasions for dining guests.
Attend pre-shifts and manager line up, update the teams on pertinent shift needs.
Update members Open Table notes with anything pertaining to service preference.
Where needed, take the initiative to provide service support to ensure a great member experience (refill waters, bus tables, run a dish)
During peak hours and large events, support the Front Desk, and member check-in to ensure that members and guests can access the House as quickly and efficiently as possible.
Where there is a screening room, oversee the member attendance, signing in members and ensuring the correct guests are attending.
Assist with event

📌 Member Relations Manager(Pre-opening) (San José del Cabo)
🏢 Soho House
📍 San José del Cabo