Orb Group is seeking a highly organized, analytical, and detail-oriented Technical Operations & Reporting Specialist to own the preparation, quality, governance, and continuous improvement of recurring client reporting.
This role is responsible for ensuring every report is accurate, complete, professionally presented, and delivered on time. Working closely with Technical Support, Delivery, Product, and Engineering teams, you will gather and validate operational data, analyze performance against client SLAs and KPIs, investigate discrepancies, and communicate reporting results to clients. You will become the subject matter expert for our reporting operations by developing a deep understanding of our technology platforms, client environments, operational workflows, and data sources.
Reporting at Orb is currently a highly manual process involving multiple systems, data sources, and technical workflows. Beyond preparing and delivering reports, you will own the standardization, documentation, quality assurance, data hygiene, and continuous improvement of reporting processes.



As our reporting operation evolves, you will play a key role in reducing manual effort, improving consistency, and helping automate reporting wherever possible.
WHAT YOU'LL DO
Client Reporting Ownership
Own the end-to-end preparation, validation, and delivery of recurring client reports.
Ensure every report is accurate, complete, professionally presented, and delivered on time.
Manage recurring reporting calendars and proactively coordinate upcoming deliverables.
Perform thorough quality reviews before reports are distributed internally or externally.
Maintain complete ownership of reporting deliverables from initial data collection through final client delivery.
Professionally distribute recurring reports to clients and internal stakeholders, responding quickly and professionally to client questions and coordinating internally to investigate and follow up on discrepancies or inquiries.
Data Collecti

📌 Technical Reporting Specialist (Ciudad de México)
🏢 Orb Group
📍 Ciudad de México