About the Company: Genpact (NYSE: G) is a general professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

About the Role: Genpact is urgently looking for a strong Consultant for one of our precious clients in USA. If you are interested kindly share profile at

Title: Senior Telecom Analyst
Location: Guadalajara, Mexico
Duration: Fulltime

Senior Telecom Analyst
The Senior Telecom Analyst is responsible for the administration, configuration, support, and ongoing optimization of the enterprise voice and contact center environment, including Amazon Connect and Avaya telephony platforms.



This role serves as a technical subject matter expert for contact center technologies, voice infrastructure, telephony services, and carrier management. The analyst will support daily operations, incident resolution, Moves/Adds/Changes (MACs), telecom provisioning, DID inventory management, carrier relationships, number porting, platform configuration, and technology enhancements that enable exceptional employee and customer experiences. This position partners closely with Contact Center Operations, Infrastructure, Networking, Security, and business stakeholders to ensure highly available, secure, and scalable telecommunications services.

Key Responsibilities
Administer, configure, and support the Amazon Connect platform including contact flows, queues, routing profiles, user administration, agent configurations, call recording, and reporting.
Support integrations between Amazon Connect and enterprise applications.
Troubleshoot conta

📌 Telecom Analyst (Guadalajara)
🏢 Genpact
📍 Guadalajara