IT Digital Workplace Support Technician
Introduction
Looking for a role where technology meets people? At Essity, we're searching for an IT Digital Workplace Support Technician who is passionate about delivering exceptional user experiences and helping colleagues stay connected, productive, and successful. This is an exciting opportunity to build your IT career in a integral organization where collaboration, continuous learning, and innovation are part of everyday life. If you enjoy solving problems, working directly with users, and making a tangible impact through technology, we would love to hear from you.
About the Role
We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.
As an IT Digital Workplace Support Technician, you will play a key role in supporting end users across our business by ensuring reliable workplace technology and outstanding service delivery. You will provide hands-on support for hardware,



software, Microsoft 365 tools, and local IT infrastructure while collaborating closely with regional and global teams. Your work will help create seamless digital experiences that enable employees to perform at their best every day.
What You Will Do
Provide first-line technical support for laptops, desktops, mobile devices, printers, and collaboration tools.
Troubleshoot and resolve hardware, software, and Microsoft 365 issues, including Outlook, Teams, and OneDrive.
Manage IT service tickets and support the lifecycle management of hardware and software assets.
Assist in maintaining local infrastructure, servers, and network devices in partnership with global IT teams.
Deliver exceptional customer-focused support and clear communication to employees and stakeholders.
Contribute to knowledge base improvements, documentation, and continuous service enhancements.
Support critical incidents and

📌 IT Digital Workplace Support Technician (Ciudad de México)
🏢 Essity
📍 Ciudad de México