* Oversee daily customer service operations including order entry, scheduling,
updates, and issue resolution.
* Collaborate with Production, Planning, Purchasing, and Logistics teams to
align customer orders with production capacity and material availability.
* Lead weekly and daily production planning meetings; communicate priorities
and constraints to internal stakeholders.
* Monitor order progress and proactively address delays, bottlenecks, or
capacity conflicts.
* Ensure accurate input and maintenance of customer purchase orders, forecasts,
and delivery requirements.
* Analyze customer demand patterns to support forecasting and production
planning.
* Improve processes involving order management, communication flow, and
production schedule visibility.
* Manage escalations, customer complaints, and service recovery actions.
* Generate and review key customer and production planning metrics.
* Maintain strong relationships with key accounts to understand expectations
and future requirements.
* Support continuous improvement initiatives related to lead times, schedule
adherence, and customer satisfaction.
EDUCATION AND EXPERIENCE:
* Bachelor’s degree in Business, Supply Chain, Operations Management, or
related field.
* 3–5+ years of experience in customer service within a manufacturing
environment.
* Experience in production planning or scheduling strongly preferred.
* Prior supervisory or team-lead experience recommended.
We are 40 000 men and women who meet the challenges faced by our automotive,
aviation, defence and industry customers every day. Our passion for challenge
and our enthusiasm encourage us to imagine, design and produce high performance
and innovative fluid, sealing system and anti-vibration solutions. Working at
Hutchinson means being curious about everything, contributing to the evolution
of mobility and reducing carbon emissions.
Join us and show what drives you
A French company with an i
📌 CUSTOMER SERVICE MANAGER (México)
🏢 Hutchinson
📍 México
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