Achieves quota by selling license/product renewal by phone and email, may offer upsell opportunities when applicable.
Provides product renewal date and pricing details to the customer in advance to ensure timely renewal.
Works within an established customer and territory.
Identifies lead generation opportunities to expand territory and drive upsells.
Analyzes customer feedback to capture customer product expectations, experience, satisfaction and abandonment propensity in the CRM system.
Provides accurate monthly/quarterly sales forecasts.
Builds and maintains a positive relationship with customers.
Works with other teams such as Sales Operations to ensure customer requirements are met.
Knowledge, Skills & Abilities
Ability to work in a fast paced environment
Knowledge of Microsoft Excel and Outlook
Knowledge of a CRM system
Ability to learn and apply strong product knowledge
Ability to effectively communicate both verbally and in writing
Organizational and time management skills
Ability to build strong customer relationships and delivering a best-in-class customer experience
Qualifications
3+ years applicable experience and demonstrated success/knowledge
Proficient English Level
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient integral supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re th