Job Description

Publicis Sapient is seeking a Senior Marketing Platforms L1/L2 Application Support Engineer to support and maintain a portfolio of business-critical Distribution platforms including Adobe Experience Manager (AEM), Adobe Workfront, Adobe Campaign, Salesforce Sales Cloud (Customer 360) and Salesforce Spiff (ICM)

The role is responsible for ensuring platform stability, monitoring integrations and workflows, troubleshooting production issues, performing root cause analysis, implementing configuration fixes, and supporting release and access management activities across multiple regions. This role requires hands-on experience supporting enterprise SaaS platforms in a production environment, working within established ITIL processes, and resolving incidents within agreed SLAs.

Qualifications

Required Qualifications

5+ years of experience in Application Support, Production Support, Platform Operations, or related support engineering roles.
Strong production support experience including incident management, troubleshooting, root cause analysis (RCA), problem resolution,



and operational ownership of business-critical applications.
Hands-on experience with either:
Adobe Experience Manager (AEM as a Cloud Service) including administration, troubleshooting, monitoring, permissions, DAM, replication, and platform operations, or
Salesforce Sales Cloud Administration including objects, fields, profiles, roles, validation rules, Flows, permission sets, sharing rules, SOQL, and production support activities.
Willingness and ability to rapidly ramp up on the alternate platform (AEM or Salesforce Sales Cloud) as part of the role.
Experience working with REST and/or SOAP APIs and troubleshooting application integrations.
Strong understanding of ITIL processes including Incident, Problem, Change, and Request Management.
Experience with monitoring and observability tools such as Splunk, AppDynamics, Dynatrace, New Relic, or similar platforms.
Hands-on scripting exper

📌 Senior Marketing Platforms Application Support Engineer (Ciudad de México)
🏢 Publicis Sapient
📍 Ciudad de México