ZCC

Zurich Capability Center is looking for:

Business Operations Analyst

Zurich is expanding support for the Contingent Workforce & Supplier Governance team and is seeking a Business Operations Analyst who will support the program for North America while interfacing enterprise wide. This role will provide operational, reporting, documentation, and system support for the Beeline vendor management system (VMS), working closely with the North America FlexForce team, business stakeholders, suppliers, and cross-functional partners. The role will support process consistency, service quality, and continuous improvement across contingent workforce and supplier governance activities.

Responsibilities:

Support Beeline VMS operations for the North America FlexForce team, including Jira-based ticket intake, issue tracking, defect documentation, enhancement requests, testing support, and follow-up through resolution.
Create, validate, and maintain recurring and ad hoc reports from Beeline and related data sources to support workforce governance, compliance monitoring, supplier oversight,



and leadership reporting.
Analyze and organize contingent workforce data to identify trends, exceptions, data quality issues, and opportunities for process improvement.
Support engagement managers, suppliers, and internal stakeholders by researching and resolving VMS, reporting, and process-related inquiries in partnership with the FlexForce team.
Document standard operating procedures, job aids, process flows, decision logs, and training materials to improve consistency and knowledge transfer across the support model.
Assist with requirements gathering, test case development, user acceptance testing, and implementation support for Beeline enhancements, reporting updates, and process changes.
Provide project coordination, task tracking, status updates, and issue escalation support for assigned FlexForce initiatives and operational deliverables.
Partner with North America stakeholders to ens

📌 Business Operations Analyst (Ciudad de México)
🏢 Zurich Insurance
📍 Ciudad de México