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Step into the world of general technology support as an Application Analyst and help power the platforms that professionals trust every day.
Role Summary: The Application Analyst provides responsive, customer-focused operational support for assigned application systems. In this role, you will help reduce customer impact from application issues, investigate root causes, implement documented resolutions and workarounds, and partner with technical teams to keep critical platforms running reliably.
Hybrid Working Model: 2-3 days per week in the office.
Experience Required: 0-3 years of relevant work experience.
About The Role
Analyze and resolve low-complexity customer application issues using documented solutions, troubleshooting steps, and established support processes.
Assess the scope and customer impact of application issues and execute workarounds to restore service as quickly as possible.
Escalate issues appropriately and engage technical teams or subject matter experts when additional support is needed.
Provide guidance and training to users on application functionality, correct operation, constraints, and common user-related issues.
Proactively monitor production and non-production environments and applications to identify potential issues.
Conduct low-complexity root cause analysis and correlate application issues with related system or environment problems.
Support smaller projects or issues that require a focused area of technical expertise.
Participate in project planning sessions and contribute to status updates for customer issues, projects, and operational activities.
Manage multiple and sometimes competing priorities with guidance while following defined standards and procedures.
Communicate regularly with team members, share knowledge, and contribute to a collaborative support environment.
Depending on business needs, this role may also include making general o
📌 Application Analyst (Ciudad de México)
🏢 Thomson Reuters México
📍 Ciudad de México
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