HCLTech is a general technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.

HCL is looking for a IT Support Specialist on site with below requirements:

Overview:
This position is for an experienced technician on the Desktop Support team responsible for partnering with both Customer IT design teams and Level 1 Service Desk and other support groups to provide support for core infrastructure and desktop technologies standard to Customer’s operating environment.
Deliver 24x5 on-site technical support across IT locations, including Break & Fix, IMAC/D activities, preventive maintenance, and VIP user assistance.



Services also cover meeting room equipment checks, Mobile devices, server/network “hands & eyes” support, and PC refresh.

Responsibilities for this position may include but are not limited to:

Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and Customer L3 application teams.
Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users globally.
Ensures consistent processes, procedures and technologies are utilized across Customer enterprise environment.
Understand and follow direction provided by the Application and System Services team leads and managers.
Document recurring issues in the Customer Knowledge Base
Document in detail case status and tasks / work completed with end users in the Customer ITSM system
Follow the Customer critical incident process

Requir

📌 IT Support on site- Bilingue (Ciudad Apodaca)
🏢 HCLTech
📍 Ciudad Apodaca