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This Is Helix. Powered by You.
At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.
We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.
We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D.; Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.
We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.
Responsibilities: Lead the customer success motion for strategic accounts across a regional book of business:
Prioritize the BMC Helix customer experience with a focus on satisfaction and retention
Ensure customer success and impact through adoption of Autonomous Digital Enterprise (ADE) solutions that accelerate business value for our customers
Focus on customer relationships within each account - deliver business impact and innovation to a customer’s business by understanding our customers’ key business objectives, values, and challenges
Create customer advocates through deep listening and discovery, and identifying contacts to partner with BMC Helix to share the ADE narrative
Collect product, solution, and experience feedback from our customers to share with our product organization and influence our enhancements and long-term ro