Join Vonage and help us innovate cloud communications for businesses worldwide Vonage Communications APIs:
As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.
Why this role matters:
Our Customer Success Training Specialist will provide the foundational learning for our Customer Success teams. In this role you will be the architect of the CS journey, from the moment a new CSM joins to the mastery of our post-sales ecosystem.
Your key responsibilities:




End-to-End Onboarding: Design and lead a world-class onboarding program that gets new CSMs up to speed on our product, our customers, and our unique approach to partnership.
Continuous Enablement: Develop post-onboarding curricula that keep the team sharp on new feature releases, industry trends, and advanced account management strategies ; including expansion positioning from upselling and cross-selling
Needs Assessment: Identify knowledge and skill gaps through data-driven assessments, aligning all training programs to revenue priorities and business objectives.
Blended Learning Delivery: Develop and deliver engaging learning experiences—including live workshops, virtual sessions, and eLearning—for general CS teams of all experience levels.
Tactical Content Creation: Build practical exercises, job aids, and visual guides that translate technical API capabilities and product updates into act

📌 Customer Success Training Specialist (Ciudad de México)
🏢 Vonage
📍 Ciudad de México