Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
Job Summary
Summary:
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative located in Flex Aguascalientes.
This role will be In-charge of communicating with customers and deal with customer's inquiries.

Responsibilities:
Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution




Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
Interpret customer needs, recognize symptoms, causes and solutions.
Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
In charge of tracking relevant metrics and drive action items based on results KPIs.
Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process.
SOX controls knowledge validation prices, incoterms, terms of payment and agreements.
Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.
Correct follow-up and coordination of the different operational areas invo

📌 Customer Service Representative (Aguascalientes)
🏢 Flex
📍 Aguascalientes