Job Description

We are seeking a Senior HCL Workload Automation Engineer to support and optimize large-scale enterprise batch processing environments, ensuring business-critical workloads execute reliably and within SLA commitments.

This role combines production support, workload automation engineering, batch performance optimization, root cause analysis, and operational automation. The successful candidate will act as a senior technical contributor, driving resolution of complex incidents, mentoring team members, and improving platform reliability through automation and continuous improvement initiatives.

Qualifications

Skills & Experience

4-8 years of experience supporting enterprise batch scheduling, workload automation, or production support environments.
Hands-on experience with HCL Workload Automation (HWA), IBM Tivoli Workload Scheduler (TWS), or Maestro, including job streams, dependencies, scheduling parameters, and Dynamic Workload Console (DWC).
Strong experience supporting Linux and Unix environments, including process troubleshooting, logs, file systems, networking,



and performance analysis.
Proficiency in Shell/Bash scripting for automation, job execution, batch processing, and operational tooling.
Experience troubleshooting and recovering failed batch workloads and production incidents in SLA-driven environments.
Working knowledge of SQL for operational troubleshooting and querying scheduling or application databases.
Experience with ITIL processes including Incident, Problem, and Change Management.
Experience using ServiceNow, BMC Helix, or comparable ITSM platforms.
Ability to perform technical root cause analysis and implement sustainable production fixes.
Strong communication skills and ability to collaborate across application, infrastructure, database, and operations teams.

Preferred Qualifications

Experience with workload automation platform administration, including scheduling servers, agents, security, upgrades, and patching activities

📌 Senior HCL Workload Automation Support Engineer (Ciudad de México)
🏢 Publicis Sapient
📍 Ciudad de México