Descripción de la empresa
In the Heart of La Condesa
Perfectly situated at the crossroads of two of Mexico City's most vibrant and culturally rich neighborhoods, Mondrian Mexico City Condesa invites guests to experience vibrant energy, captivating design, and a truly immersive spirit.
Surrounded by art galleries, lively parks, and an ever-evolving culinary scene, the hotel captures the city's creative soul through dynamic spaces, local character, and an unparalleled cultural atmosphere.
Housed within the architectural masterpiece of renowned architect José Luis Benlliure, a striking mural by Ara Starck sets the tone in each of the hotel's 183 guest rooms and suites—offering a glimpse of the discoveries that await while serving as a captivating focal point amid serene, contemporary interiors.
Descripción del empleo
Position Summary
The Front Desk Supervisor is responsible for overseeing the daily operations of the Front Desk, ensuring exceptional guest service and smooth departmental performance. This role supports the Front Office Manager by supervising Front Desk Agents,



maintaining brand standards, resolving guest concerns, and ensuring efficient check-in and check-out experiences. The Front Desk Supervisor leads by example, fostering a positive team environment while delivering memorable guest experiences.
Key Responsibilities
Supervise the daily operation of the Front Desk and ensure service standards are consistently met.
Lead, coach, motivate, and support Front Desk Agents to deliver exceptional guest experiences.
Ensure efficient and accurate check-in, check-out, room assignments, and cashiering procedures.
Handle guest complaints and special requests promptly, professionally, and with a service recovery mindset.
Monitor room availability, arrivals, departures, VIP guests, and special accommodations.
Coordinate with Housekeeping, Engineering, Security, Reservations, and other departments to ensure seamless operations.
Ensure compliance with hotel policies, SO

📌 Front Desk Supervisor (Ciudad de México)
🏢 AccorHotel
📍 Ciudad de México