FBS - Farmer Business Services is part of Farmers operations with the purpose of building a general approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today's competitive marketplace.
We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.
Since we don't have a local legal entity, we've partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.
What to expect on your journey with us:
A solid and innovative company with a strong market presence
A dynamic, diverse, and multicultural work environment
Leaders with deep market knowledge and strategic vision
Continuous learning and development
Requirements
Summary:
Provides routine data collection,
preparation and administrative support for complaint response duties handled by Regulatory Affairs Specialists. Supports work queue assignment, data uploads to state regulatory portals and other technical tasks needed for timely regulatory reporting. Escalates complex issues to specialists or management. Prepares standard and limited ad hoc reports related to complaint and regulatory functions using established templates and procedures.
Responsibilities:
Collects and organizes complaint, policy, billing and related business information for internal and/or external reporting using established procedures.
Coordinates with Product, Billing, Claims, Service, I/T and other business partners to obtain documentation, confirm data needs and route policy or billing-related inquiries.
Performs data uploads to state regulatory portals and supports timely regulatory reporting in accordance with instructions and established controls.
Maintains complain